1. Commercial Policy
1.2 Tres tintas reserves the right not to attend the orders placed by users who do not comply with the provisions of the previous point.
1.4 Tres tintas reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or definitively, or prevent access to it, endeavoring to inform the user of these changes, whenever circumstances permit, by publishing them on the website.
1.5 The intellectual property rights to this website are owned by Tres tintas. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company
2. Types of Users and How to Place an Order
2.3. To place an order for one or more products on trestintas.com, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the cart and making the payment of the order. When confirming the purchase of the products, the user will have all the information related to the order being processed (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website, agrees to pay at the time of confirming the purchase. Thus, the order will not be processed until Tres tintas receives the conformity of the payment.
2.5 Once the order has been placed, the user shall receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, the shipping costs, the method of payment, the shipping address and the other contractual details of the transaction.
2.6 Orders shall be archived in the Tres tintas database for a period of time not exceeding the limits set by the legislation in force.
2.7 Tres tintas may refrain from processing orders submitted by Users who do not present sufficient guarantees of solvency, who prove to be incomplete or incorrect, those for which confirmation of payment is not received within forty-eight (48) hours, and also in the event that the products selected are not available. In such cases, Tres tintas shall inform the User by e-mail that the order has not been processed correctly, specifying the reasons for this, and, if applicable, shall reimburse the amount advanced for the unavailable products.
3. Products and Prices
3.1 Only Tres tintas branded products are for sale on trestintas.com.
3.2 Tres tintas reserves the right to decide, at any time, the products offered through trestintas.com. In particular, Tres tintas may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented on trestintas.com within each product page. Despite the care taken by Tres tintas to reproduce them faithfully, the images and colors of the products offered for sale on www.trestintas.com may not, however, faithfully reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
The photos of the items are as accurate as possible, but cannot always ensure a perfect match with the exact color shade of the product offered.
It should be noted that computer or mobile screens may have significant differences in color rendering. To check the exact shade of a color, customers are advised to order a sample from our website. Many of our products incorporate the option on the website to request samples.
Products may have color variations between different production batches. If the customer has placed several different orders, we will not be able to accept a complaint about a difference in color shade between several batches or lots.
3.4 The prices of the products for sale on trestintas.com appear with the VAT corresponding to the country of destination broken down where appropriate. To these prices will be added the relevant shipping costs, for those cases where applicable. The shipping rates will be communicated to the user when placing the order, and must be accepted by the user when confirming the purchase.
3.5 Product prices may be subject to updates. The prices that Tres tintas shall apply to each order shall be those in effect at the time the user confirms the purchase of the products added to the “Order”, regardless of the day on which the delivery is made. Tres tintas recommends the User to make sure of the final sale price before confirming the order.
3.6 The shipment of samples is offered in exchange for a contribution to costs lower than the actual value of the service. Tres tintas reserves the right to consider as abusive any order for more than 20 samples during a period of 30 days and not to respond to it. The abusive order will be cancelled and any amount already paid will be refunded to the customer.
4. Form of Payment
4.1 The user who purchases products on the website agrees to pay at the time he/she confirms the purchase.
4.2 The payment of the price of the products and the respective shipping costs may be made by debit and credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS) and PAYPAL among others. Tres tintas undertakes to use the most efficient and secure methods of current technology to transmit data and payments for each transaction.
4.3 The payment gateway is carried out through STRIPE to offer a 100% secure payment. The financial data will only be used by Tres tintas to complete the procedures related to the purchase, to issue the corresponding refunds in case of eventual returns and to prevent and inform the police forces in case of any fraud committed on trestintas.com by the purchaser.
4.4 The purchase price of the products and the shipping costs will be debited to the user’s current account at the time of order confirmation.
4.5 Within a maximum of forty-eight (48) hours from receipt of the payment confirmation, Tres tintas shall send the User, by e-mail, a confirmation of purchase, including the order number. Said confirmation is not valid as an invoice, but only as proof of purchase.
4.6 The invoice corresponding to the purchase made shall only be sent to the customer upon explicit request. Credit card fraud is a crime, and Tres tintas will prosecute anyone who makes a fraudulent transaction in our store.
5. Shipping and Delivery of the Products
5.1 Tres tintas undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within the normal business hours.
5.2 Tres tintas shall not be liable for any errors caused in the delivery when the shipping address entered by the User in the order form does not correspond to reality or has been omitted.
5.3 The maximum term set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is seven (7) to ten (10) working days from the date of the order for deliveries within the European Union. For more details on delivery times, see the product page or the Shipping and Returns section.
These delivery times are average and therefore an estimate. They may therefore vary due to logistical reasons or force majeure. In the event of delivery delays, Tres tintas shall inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment at which the carrier makes the product available to the user, which is materialized through the control system used by the carrier.
5.4 If at the time of delivery the user is absent, the carrier shall leave a receipt indicating how to proceed to arrange a new delivery.
5.5 If after seven (7) working days from the departure for delivery of the order, delivery has not been arranged, the User shall contact Tres tintas. If the user does not do so, after ten (10) working days from the order’s delivery, the order shall be returned to Tres tintas’ warehouses and the user shall bear the costs of shipping and returning the merchandise to its origin, as well as any associated handling fees.
5.6 In the event of non-delivery due to loss of the package, our carrier shall initiate an investigation. In such cases, Tres tintas will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and shipping costs), or to resend a new order, at no additional cost.
5.7 At the time of delivery, the user must check the good condition of the package with the transport company that, on behalf of Tres tintas, delivers the product, indicating on the delivery note any anomaly that may be detected in the packaging. If subsequently, once the product has been checked, the user detects any incident such as a blow, breakage or any damage caused by the shipment, he/she must notify Tres tintas by e-mail as soon as possible (maximum 5 working days), in order to process the return to the following e-mail email@example.com.
6.1 Users benefit from the warranty offered by Tres tintas, in accordance with Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade.
6.2 Defects or damage due to incorrect use or handling of the articles or wear and tear caused by normal use are not included in this warranty. This warranty does not include damage due to incorrect use of the application instructions, which are mentioned on the product or on this website. Upon products reception the client must check that the goods are not damaged and the order has been fully received.
7. Exchanges and Returns. Right of withdrawal
7.1 The user will have a period of fifteen (15) calendar days to change or return the order, counting from the date of delivery thereof. Consult all the information related to changes and returns in the section SHIPMENTS AND RETURNS.
It is not possible to return customized products such as wallpaper murals. Before beginning the mural hanging process, check that the product is not damaged, that the mural is complete and that the panels match.
8. Customer Service
8.1 For any clarification, incident or complaint, the user may contact Tres tintas Customer Service by sending an email to firstname.lastname@example.org.
9. Intellectual and Industrial Property Rights
9.1 All elements and contents of trestintas.com and of each of the products, such as images, photographs, text, music, sounds, videos, documents, logos and any other material, in any format, published on trestintas.com (including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of content, methods, processes, functions and software) are protected by copyright and other intellectual and industrial property rights of Tres tintas. Similarly, the Website is considered as a computer program and, as such, is also protected by intellectual and industrial property rights legislation. Access to the Website or obtaining user status does not imply the granting of licenses or authorizations on the aforementioned intellectual and industrial property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by intellectual and industrial property regulations on any of the elements referred to in the preceding paragraph, except with the express consent of Tres tintas. The user shall use the materials, elements, contents, and information accessed through the use of trestintas.com solely for his or her own needs, and undertakes not to directly or indirectly commercially exploit said elements.
10. Notice Regarding Content
10.1 Tres tintas has taken all measures within its power to prevent the publication on trestintas.com of content describing or representing scenes or situations of physical or psychological violence, or such that, according to the sensitivity of Tres tintas users, may be considered harmful to civic convictions, human rights, or the dignity of persons in any of their forms and expressions.
10.2 Tres tintas has also taken all useful precautions to ensure its users that the contents trestintas.com are maintained and do not contain incorrect or outdated information as of the date of their publication on the Website (and, as far as possible, thereafter).
10.3 Although Tres tintas tries to do its best to ensure continuous access to the Website itself, the dynamic nature of the Internet and its contents may not allow trestintas.com to operate without interruption or discontinuity due to the need to update the Website. Tres tintas cannot guarantee its users that the website will operate continuously and without interruptions, errors or malfunctions due to the Internet connection. In the event of any problem encountered while using trestintas.com, please contact our Customer Service Department by sending an email to email@example.com and we will try to solve the problem.
10.4 Users are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after accessing it. Therefore, users are solely responsible to Tres tintas and third parties for:
11. Links to other Websites
11.1 The trestintas.com online store may contain hyperlinks (known as “links”) to other websites that may have no relationship with trestintas.com or Tres tintas.
11.2 The purpose of such links is to assist the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion by Tres tintas regarding access to these websites or browsing on their pages, nor any guarantee whatsoever regarding their contents, their services or the goods they provide and sell to Internet users.
11.3 Tres tintas does not control such websites or their contents, nor does it carry out operations to monitor them. Tres tintas may not be held responsible for the contents of these websites nor for the rules they adopt with respect to the user’s privacy or the processing of his or her personal data while browsing them.
13. Modification and Updating of the Conditions
14. Applicable Legislation and Dispute Resolution
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